Workshop
With productivity and customer satisfaction at the forefront, the CYBER DEALER Workshop application is designed to help workshop managers and technicians more effectively plan and monitor the usage of resources.
The system helps with time reservation management, work order creation, stampings, monitoring of work orders in progress, as well as warranty handling. An overview of technician performance and the profitability of the workshop operations are at the fingertips of managers via numerous available reports.

The processing of subcontracts, dividing invoices among several customers, notifying customers of completed work orders through SMS text messaging, PDI inspections and parts ordering are all part of the CYBER DEALER Workshop application interfaces.

Benefits
• Increase overall efficiency of workshop through graphic time reservation management and technician classification tools
• Track operational efficiency and workshop profitability with comprehensive reporting tools
• Ease communication to customers through SMS messaging and email capabilities
• Save time for technicians with bar code stamping
• Decrease need for manual data entry via interfaces to standard work time and menu-pricing systems
• Integration to CYBER DEALER eService and Call Center modules improves customer service Work order handling
• Offers, cost estimate creation and advanced invoicing capabilities
• Processing of subcontracts
• Work and parts package handling
• Import functionality to handle parts and standard work time updates
• Division of invoices across multiple payers down to work line level
• Interface availability to EPC, Menu Pricing and Standard Time catalogues

Stamping and workshop monitoring
• Monitor work load and status of work in progress
• Status of vehicle visible: upcoming, waiting, in progress, ready, ready for invoicing
• Follow-up technician productivity
• Bar code functionality available for work order stamping
• Define technician wages and bonuses through stamping
• SMS and email notification to customer about vehicle status and delivery times

Warranty handling
• Technical campaign handling
• Rejected warranty claim handling
• Batch job handling
NG3 Systems London, UK
Working hours 09:00am to 05:00pm Monday to Friday


CyberDealer
  • CRM
  • Vehicle Sales
  • Parts Sales
  • Workshop
  • Partner Program
  • Purchasing CyberDealer
  • ©2013 NG3Sys. Ltd. All rights reserved.